In severe weather or during power cuts, there is always someone in the building during normal surgery hours.  Our telephone lines do not work during power cuts but if you turn up at the door, you will be seen.  

Parking in the Public Car Park Adjacent To The Health Centre

When attending appointments, the traffic wardens are regularly in Wooler and any vehicle not parked within the marked parking bays will be given a ticket. Also, any vehicle parked in the disabled bays without an appropriate disabled badge and ANY vehicle parked in the ambulance bay which is not an ambulance or displaying a nurse or doctor on call badge will be given a parking ticket.

Out-of-hours services are available when the practice is closed, during the hours of 18:30 and 08:30.

If you need medical help but it’s not an emergency, call 111

Calls to 111 are FREE from landlines and mobiles and is available 24/7, every day of the year

You should call 111 when:

• you think you need to go to A&E or to another NHS urgent care service
• your GP surgery is closed and you need healthcare advice or a home visit
• you don’t know who to call for medical help.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a Life-threatening Emergency

Always call 999 if someone is seriously ill or injured and their life is at risk. Examples of medical emergencies include (but are not limited to):

• Chest pain
• Difficulty in breathing
• Unconsciousness
• Slurred speech and/or visual disturbance and/or weakness in limbs/facial weakness
• Severe loss of blood
• Severe burns or scalds
• Choking 
• Fitting or concussion
• Drowning
• Severe allergic reactions

Acting quickly can save lives and help to reduce the long-lasting affects of strokes.

During normal circumstances, by dialling 999, the Wooler paramedic will be sent immediately by ambulance control. 

A&E Departments (now Minor Injuries Units)

The local accident and emergency departments at Alnwick and Berwick now only deal with minor injuries and send anything more serious to Cramlington.

Saying that, Cramlington is an emergency health centre to deal with dire emergencies only.  PLEASE DO NOT GO TO CRAMLINGTON WITH ANYTHING MINOR but go to Berwick, Alnwick or Wansbeck Hospital at Ashington.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.