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Noticeboard

Daily Bulletin

Morning everyone. The cases in Northumberland continues to rise and stands at 96.

Easter Holidays
All GP practices have been asked by the Government to operate as normal during the Easter holidays so we will be open on Good Friday and Easter Monday for normal services. The Glendale Pharmacy is not open on those days but is open on Easter Saturday for medication collection. However, if you order medication on the Friday or Monday, please don't expect it to be ready early morning on the Saturday or Tuesday as the pharmacist won't receive it until they open at 9am that morning.

Lets hope people don't take the nice weather we are supposed to be getting as an opportunity to come up to the country like they did a few weeks ago. Hopefully the message has been taken on board by now.

Temperature checking
If you are asked to attend the surgery at any point a clinician will now be checking your temperature before you can enter the building. This will be carried out with a thermometer similar to a hand-held supermarket scanner so don't be alarmed if you see this in their hand when they open the door.

If you do have a temperature you may be taken to our isolation room which has been stripped of all but the desk and chairs. Again, please do not be alarmed at this but, if there is any suspicion of infection then we have to have a room that can be deep cleaned.

Patients asked to attend for an appointment
If the doctor or nurse asks you to attend then, unless you have a condition which means that you must be accompanied, then please don't bring anyone with you as we don't want to offend anyone by saying they can't come in.

As always, stay safe folks and thanks for your understanding during these difficult times for us all.

Previous posts

Collaborative Working arrangements across North Northumberland General Practice

We have been working hard with our primary care network to ensure that whatever challenges we may face in the coming months we can continue to provide you, our patients, continued access to essential healthcare from your local practice.

Although testing for healthcare workers is now available and will reduce the number of staff who are isolating when a household member has symptoms, there remains the risk of healthcare workers being too unwell to attend work if they contract the virus. We are concerned there is a risk that this may mean some practices are left without GPs available to care for their patients for short periods of time.

Therefore in order to ensure that our patients always have access to a General Practitioner we have taken the temporary step of activating access for every GP across the North of Northumberland in each of our practices. Although we have made this access available immediately this will only be used when a GP is working to support a practice and only to access the records of those patients who need their input. This may include but is not limited to consultations (telephone or face to face), issuing medications and reviewing test results.

If you have any concerns or wish to discuss this further please speak to our practice manager

AT RISK PATIENTS

Due to the high demand from patients for letters for employers and advice, we have decided to write to each patient with long-term conditions who are considered to be high risk.

These are not the patients that the Government have already written to as being at very high risk.

If you think you are in a high risk group and don't receive a letter by the beginning of next week, please give us a call.

We are under huge pressures at the moment so please be patient and don't call us requesting a sick note or isolation note due to coronavirus as this will act as evidence for your employer.

The groups are:
* Patients with diabetes with an HbA1c greater than 75, recent diabetic ketoacidosis or poor medication aherence.
* Patients with chronic obstructive pulmonary disease who have required hospitalisation in the last 12 months or who have required 2 or more courses of steroids or antibiotics.
* Patients with asthma with a history of hospitalisation in the last 12 months or ever been admitted to intensive care.
* Patients with significant heart failure which has required hospitalisation for the heart failure within the last 12 months.
* Patients with multiple longterm conditions
* Patients taking continuous oral corticosteroids or 20mg of prednisolone or more for over 4 weeks.
* Patients taking some immunosuppressive or immunomodulating medication who have not been contacted by the Government such as cyclophosphamide, leflunomide, methotrexate.
* Other patients the GP considers would be at high risk.

Thanks.

ENRICHED SUMMARY CARE RECORD

Most patients have a summary care record which shares important information between healthcare professionals such as medication, allergies and adverse reactions which is extremely useful if you are seen by another doctor other than  your own GP including hospital admissions.   There is now the enriched SCR which also includes important medical history and procedures, immunisations and anticipatory care information such as your wishes for emergency care or end of life plans.   This ESCR will be especially helpful when treating patients with urgent medical needs such as hospitals or by out of hours doctors.  It also saves  you having to try to remember what conditions you have plus any allergies and medications you take, especially important for elderly patients who may not remember as well as they used to.     

If you would like to have an ESCR, please let  us know and we will tick the box in your records. You may also be asked this question by our doctors or reception team in the future.   

Community Midwives

Mrs Sue Aisbitt (f)

Sue is our local midwife and is based at Berwick Maternity Unit.  Sue holds a clinic in the surgery each Tuesday from 9am to 4pm and can be contacted at Berwick at other times.  

We don't hold Sue's clinic list so if you need to cancel or change an appointment, please call her at Berwick Maternity Unit in good time prior to the appointment so it can be given to someone else.

Community Nurses

The Wooler/Belford district nursing team, led by Community Matron Elaine Redmond, provide skilled nursing care and advice to housebound patients, carers, residential homes and GP surgeries.  They offer expert and specialist nursing care for the acutely ill, palliative (end of life) care, chronic disease monitoring and care, leg ulcer and wound management, continence management and advice,  and referral to other services.

District nursing visits normally take place between 8am and 7pm and the timing of your visit will depend on the need.  The nurses will arrange home visits outside these times with the out of hours team.

Your needs will be assessed and reviewed throughout the course of your treatment and you may be asked to attend the surgery treatment room to complete your treatment unless you are permanently housebound.

The District Nursing Team

  • Elaine Redmond – Community Matron
  • Cath Birdsall – District Nursing Sister
  • Pauline Wood – Community Staff Nurse
  • Madeline Norris – Community Staff Nurse
  • Susan Tait – Healthcare Assistant

From time to time you may also be visited by the district nurses based at Belford who are part of the Wooler/Belford team.

The District Nursing Team can be contacted on 01668 280040/41 or, outside normal working hours, 0300 1231931.

Attached Staff

Paramedic Team

The paramedics are based in the health centre and are on call 24 hours a day, 7 days a week.

They work closely with the practice and are an integral part of the primary health care team and help us out when we need them in an emergency.

There is some perception that people can come to the surgery and ask to see the paramedic but this isn’t the case.  The only way to get paramedic services is to dial 999 in an emergency. They are only based in the building and do not normally do routine work.

If you have any queries regarding the paramedic service, please contact North East Ambulance Service Headquarters or ask to speak to the paramedic on duty.

The Paramedic Team

Stephen De-Brikassan

Stephen Fletcher

Rebecca Owen

Dave Herbert

Mark Napier

Health Visitors

Health Visitor – Heather Bruce

Nursery Nurse – Melanie Hodgkinson

The health visiting team look after the health and welfare of children under 5 years old.

Podiatry

Special Podiatrist – Sam Moses

Podiatrist – Lena Gray

Podiatry Assistant – Karen Swinburne

Clinics are run by Sam Mondays and Thursdays and by Lena every second Tuesday.  Karen is currently in training.  They provide a home visiting service for the housebound.

The podiatry service is primarily concerned with the assessment, diagnosis and treatment of disease and conditions affecting the feet and lower limbs, including nail surgery, pain relief for those with ‘at risk’ feet, e.g. diabetes, rheumatoid arthritis, deformity.

Physiotherapy

Physiotherapist – Yvonne Shell

Physiotherapists have expertise in sub-specialist areas such as musculo-skeletal disorders (upper limbs, lower limbs, spinal and hands) and orthopaedics. 

Physiotherapy is available in the Centre on Monday and Wednesday.  Patients can be referred in for treatment via GPs and Hospital Consultants.

As well as normal physiotherapy treatment, options can also include laser therapy (bought by the Wooler Doctors’ Fund), electrotherapy and acupuncture.

Counselling

Counsellor – Shelagh Brown

Counselling provides a one-to-one service in the practice with Shelagh who is a trained counsellor.  Patients can talk about their problems to her in a relaxed and confidential environment.

 
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