Our receptionists are usually the first point of contact and are here to help you. Most of the team have been with the practice for a number of years so are very experienced and have a lot of information to hand. They will be able to help with your enquiry and guide you to the service you require.
Everthing that is discussed with the receptionists or any other member of the team is treated in strict confidence. Nonetheless, it is your right to request to talk only to the doctor.
You have the right to be treated courteously and our receptionists also have the right to be treated courteously by you.
We are aware that the reception area is very open and we ask that you respect the privacy of other patients by standing behind the barrier in front of reception until it is your turn. We can also offer a degree of privacy in a separate room from reception if your enquiry is sensitive. There are cards on the reception desk that you can simply show to the receptionist.
Receptionists/Dispensers (see Dispensers)
Isabel Herdman (Medicines Manager)
Maddy Brown (Apprentice Receptionist)