Home visits should only be requested for patients who are truly housebound or because they are unable to come to the surgery because of illness or disability and that travel by car to the surgery would cause undue suffering or a deterioration in the patient’s condition.
A doctor’s ability to properly assess and to treat a patient is better done in the surgery and, as technology moves on, sophisticated tests, treatments and equipment are being increasingly used to improve care. Much of this is not portable and therefore not available on home visits. Several patients can be also be seen in the practice in the time that it takes to make one home visit so please try to come to the surgery if you can.
The receptionist will ask for the details of your problem to help her and the doctor decide on the urgency. The doctor may also phone you back to get more details.