On duty doctor
On duty Doctor
Currently all GP appointments are carried out by telephone first and then, if the doctor thinks you need to be seen, he or she will make you an appointment. We ask that you use E-Consult where possible or, if you need to, the receptionist will need to ask you some questions before making you a telephone appointment. People who would rather not say what the problem is makes it difficult to ascertain how quickly the doctor needs to ring them. You cannot use the online appointment system due to covid, please either use an e-consult form or call the surgery.
DURING PRE-COVID TIMES
Call reception on 01668 281740 to make an appointment or go online via the link at the top of this page. You will be asked to give a very brief description of your problem (i.e back pain, headaches, man problem, woman problem, mental health) so the doctor has an idea why you are coming so he/she can look back in your records to see if you have been in with that problem before and also so that the receptionist can assess the urgency and give you the most appropriate appointment time and doctor. She is not being nosy, she is trying to help both you and the doctors. If you book online, we ask that you add what the problem is to the appointment please.
Not all problems need a face to face consultation with the GP and you may only need a telephone call (see Telephone Appointments below).
All urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within 2 working days or whenever suits you best.
If you have more than one problem, please ask for a double appointment.
Extended Hours Due to COVID we are not doing late night surgery.
We usually hold a late evening surgery on Tuesdays for our own patients between 6.30pm and 7.30pm. This surgery is for those who are unable to attend appointments during normal surgery hours because of work or other commitments. Patients are seen by appointment only and we cannot carry out non-NHS work during this time, ie medicals. Should there be no patients booked into the clinic, we will close at 6pm as usual.
8am - 8pm Extended Hours
Glendale Surgery, Belford Surgery and Well Close Square Medical group have agreed to see patients of those practices and also patients of Union Brae Surgery and Cheviot Medical Group between 6.30pm and 8pm on the following evenings:
Monday Well Close Medical Group
Tuesday Belford Surgery
Wednesday Well Close Medical Group
Thursday Glendale Surgery
Friday (Alnwick Medical Group currently cover)
Saturday 8.30am - 1pm Well Close Medical Group
Sunday There are three pre-bookable appointments available at Alnwick and Berwick Infirmaries on Sunday and public holiday mornings. Appointments are made by the practice before 5pm on Fridays.
These clinics are for people who need to see a GP and cannot wait until their own practice re-opens or who are unable to go to their own surgery during normal opening hours because they work away or need transport to bring them and this can only be arranged after normal hours. We will ask you for a brief description of why you need to be seen as some things cannot be done during these clinics.
Appointments for Young People
We realise it can be very difficult for young people with problems to speak to the doctor or a nurse, especially in a small village. We are here to help you with any problems you might have including contraception, teenage pregnancy, relationship problems, bullying or abuse. We are looking at ways in which we can improve the service with our Patient Group and would welcome any young people to help us with this.
If you are under 16 and presumed to be competent to give consent for your own medical care, you will be offered an appointment, unaccompanied, if you so wish. We will always encourage you to attend with a responsible adult but this will only be a requirement if, after discussion with you, your safety is thought to be at risk.
Treatment will be kept completely confidential by everyone in the practice unless the doctor has reasonable grounds to suspect that you are suffering, or likely to suffer, significant harm.
In emergency situations when a parent/guardian or other relative is unable to be contacted and a young person does not have the capacity to consent for him or herself, we will provide immediate necessary treatment on the basis that it is in the patient’s best interests.
See ‘Clinics & Services’ for appointments with the practice nurse, district nurses and other members of the team
At times, you may feel that you want to speak to the doctor but don’t need to come to the surgery. We therefore have ‘telephone appointments’ available each day where the doctor will ring you back. This could save both you and the doctor time, and is part of our service to make access to the practice easier. By dealing with queries and certain problems over the telephone, more of the doctor’s time is free to see patients who need a face to face review and examination.
The doctor will normally call you back between morning and evening surgeries.
Examples of when you might consider a telephone appointment:-
- You or your child have a problem which you feel could be solved by telephone advice.
- The doctor has asked you to return for review, but your condition is now a lot better. A telephone consultation could save you a trip to the surgery.
- You have a chronic condition, which sometimes needs a particular medication.
- You need an extension to your sick note.
- You want to discuss your medication or blood results.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.