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Noticeboard

Daily Bulletin

Morning everyone. The cases in Northumberland continues to rise and stands at 96.

Easter Holidays
All GP practices have been asked by the Government to operate as normal during the Easter holidays so we will be open on Good Friday and Easter Monday for normal services. The Glendale Pharmacy is not open on those days but is open on Easter Saturday for medication collection. However, if you order medication on the Friday or Monday, please don't expect it to be ready early morning on the Saturday or Tuesday as the pharmacist won't receive it until they open at 9am that morning.

Lets hope people don't take the nice weather we are supposed to be getting as an opportunity to come up to the country like they did a few weeks ago. Hopefully the message has been taken on board by now.

Temperature checking
If you are asked to attend the surgery at any point a clinician will now be checking your temperature before you can enter the building. This will be carried out with a thermometer similar to a hand-held supermarket scanner so don't be alarmed if you see this in their hand when they open the door.

If you do have a temperature you may be taken to our isolation room which has been stripped of all but the desk and chairs. Again, please do not be alarmed at this but, if there is any suspicion of infection then we have to have a room that can be deep cleaned.

Patients asked to attend for an appointment
If the doctor or nurse asks you to attend then, unless you have a condition which means that you must be accompanied, then please don't bring anyone with you as we don't want to offend anyone by saying they can't come in.

As always, stay safe folks and thanks for your understanding during these difficult times for us all.

Previous posts

Collaborative Working arrangements across North Northumberland General Practice

We have been working hard with our primary care network to ensure that whatever challenges we may face in the coming months we can continue to provide you, our patients, continued access to essential healthcare from your local practice.

Although testing for healthcare workers is now available and will reduce the number of staff who are isolating when a household member has symptoms, there remains the risk of healthcare workers being too unwell to attend work if they contract the virus. We are concerned there is a risk that this may mean some practices are left without GPs available to care for their patients for short periods of time.

Therefore in order to ensure that our patients always have access to a General Practitioner we have taken the temporary step of activating access for every GP across the North of Northumberland in each of our practices. Although we have made this access available immediately this will only be used when a GP is working to support a practice and only to access the records of those patients who need their input. This may include but is not limited to consultations (telephone or face to face), issuing medications and reviewing test results.

If you have any concerns or wish to discuss this further please speak to our practice manager

AT RISK PATIENTS

Due to the high demand from patients for letters for employers and advice, we have decided to write to each patient with long-term conditions who are considered to be high risk.

These are not the patients that the Government have already written to as being at very high risk.

If you think you are in a high risk group and don't receive a letter by the beginning of next week, please give us a call.

We are under huge pressures at the moment so please be patient and don't call us requesting a sick note or isolation note due to coronavirus as this will act as evidence for your employer.

The groups are:
* Patients with diabetes with an HbA1c greater than 75, recent diabetic ketoacidosis or poor medication aherence.
* Patients with chronic obstructive pulmonary disease who have required hospitalisation in the last 12 months or who have required 2 or more courses of steroids or antibiotics.
* Patients with asthma with a history of hospitalisation in the last 12 months or ever been admitted to intensive care.
* Patients with significant heart failure which has required hospitalisation for the heart failure within the last 12 months.
* Patients with multiple longterm conditions
* Patients taking continuous oral corticosteroids or 20mg of prednisolone or more for over 4 weeks.
* Patients taking some immunosuppressive or immunomodulating medication who have not been contacted by the Government such as cyclophosphamide, leflunomide, methotrexate.
* Other patients the GP considers would be at high risk.

Thanks.

ENRICHED SUMMARY CARE RECORD

Most patients have a summary care record which shares important information between healthcare professionals such as medication, allergies and adverse reactions which is extremely useful if you are seen by another doctor other than  your own GP including hospital admissions.   There is now the enriched SCR which also includes important medical history and procedures, immunisations and anticipatory care information such as your wishes for emergency care or end of life plans.   This ESCR will be especially helpful when treating patients with urgent medical needs such as hospitals or by out of hours doctors.  It also saves  you having to try to remember what conditions you have plus any allergies and medications you take, especially important for elderly patients who may not remember as well as they used to.     

If you would like to have an ESCR, please let  us know and we will tick the box in your records. You may also be asked this question by our doctors or reception team in the future.   

Latest News

****     CORONAVIRUS - 16.03.2020  - IMPORTANT PRACTICE INFORMATION   ********

 

If you have a new cough or temperature over 37.8 then please do not come into the surgery. Call NHS 111 for advice.

From today, Monday 16th March, we are offering a telephone triage service where, if you request an appointment, the doctor will call you back.

Please do not come into the building unless you have a pre-booked appointment, to collect medication or pre-arranged documentation.

If you require repeat medication, we will only accept this by telephone or online ordering. If you are not registered for online services, please call reception and ask to be registered.

Thank you.

_________________________________________________________________________________________

NEW REGISTRAR

Dr Emily Shaw has joined us as our new GP registrar and will work on Mondays, Tuesdays, Thursday afternoon and Friday mornings.    Emily will be with us until August.

NEW MONTHLY SUPPORT PLANNER SERVICE


We will be having a Support Planner in the building on the 3rd Wednesday of every month from 15th January. The sessions will be drop-in sessions between 1.30pm - 4pm so no appointment needed. These workers can help patients with social care matters, see some of the examples below:

  • Social Isolation – Advice on activities, groups and befriending services in the local community and offer advice on transport solutions to be able to attend.
  • Advice around private services such as gardening, Domestic Help, Ironing, Handy Person.
  • Link client in with specific groups for example MS, Visually Impaired and Alzheimer's.
  • Advice around respite options (care home)
  • Advice and support around rehousing, social housing, sheltered accommodation
  • Support with completion of forms including Attendance Allowance and raise awareness
  • Link clients in to Voluntary Sector – The Alnwick Gardens, Bridge Project support with volunteer opportunities and to support people back in to paid work.
  • Referrals to other Social and Healthcare professionals when required i.e. Physio, OT, Care Manager, Social Worker.
  • Advise about care options available to people

CHECK YOUR OWN BLOOD PRESSURE, HEIGHT AND WEIGHT

You can now check your own blood pressure and weight yourself in the waiting room and hand the results to the receptionist (we're waiting for the height measure to be fitted).  This could save you from having to come in for routine checks and, for those patients whose blood pressure goes up when they see the doctor or nurse, it could help with this 'white-coat hypertension', though the doctors don't wear white coats these days!  The BP machine prints out your blood pressure reading to hand in to the receptionist and there are also slips on the table to record your height, weight and other information to keep your records up to date.   The equipment has  been bought from the Wooler Doctors' Medical Equipment fund for use by us and Cheviot Medical Group so we'd like to thank everyone who makes donations to the fund.

WOOLER CARER GROUP MEETINGS

The group will meet each 3rd Tuesday of the  month in the meeting room between 10am and 12 noon.  If you care for someone, or know someone who is a carer, you are invited to come along for coffee and a chat.  It's all very informal but you will meet with other carers and there will be speakers invited during the year and the opportunity to have days away organised by Carers Northumberland.

 

HEALTH TRAINER SERVICE

A health trainer works with the practice each Wednesday offering lifestyle advice including healthy eating, weight management, alcohol awareness, support to access physical activity and smoking cessation. The sessions are open to all patients by referral from the doctor/nurse or you can also self-refer and referral forms are available in reception.

The health trainer can also offer services to patients in group sessions, ie health walks, cook and eat (eating healthily on a budget with fresh ingredients supplied).

They are also looking for volunteer 'Health Champions' to work in the community with the health trainer if anyone is interested. If you are, please leave your name and contact details with reception and we will get the health trainer to contact you.

 

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