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ENRICHED SUMMARY CARE RECORD  (ESCR)

Most patients have a summary care record which shares important information between healthcare professionals such as medication, allergies and adverse reactions which is extremely useful if you are seen by another doctor other than  your own GP including hospital admissions.   There is now the enriched SCR which also includes important medical history and procedures, immunisations and anticipatory care information such as your wishes for emergency care or end of life plans.   This ESCR will be especially helpful when treating patients with urgent medical needs such as hospitals or by out of hours doctors.  It also saves  you having to try to remember what conditions you have plus any allergies and medications you take, especially important for elderly patients who may not remember as well as they used to.     

If you would like to have an ESCR, please let  us know and we will tick the box in your records. You may also be asked this question by our doctors or reception team in the future.   

Help Us

elderleyRespect
The practice team has a responsibility to each patient to provide the best care possible in a professional and  courteous manner.   Each patient has a responsibility to the practice to:

  • Arrive for appointments on time
  • Cancel appointments in good time when unable to attend.
  • Treat members of the practice team with  courtesy and respect.

The practice will not, under any circumstances, tolerate any acts of abuse or violence towards any member of the practice team or derogatory comments made on social media.  Any such acts may result  in  removal of the patient from the practice list and, where necessary,  prosecution.

Telephones
The telephones are especially busy between 8.30am and 9.00am with patients making appointments.  We ask that patients wanting to order repeat medication, get test results or with general enquiries, do so after 9am where possible please.  Of course, appointments can be made and medication  ordered online at your convenience,  see Home Page. 

Missed appointments
These present a problem to the practice as the wasted appointments could have been used by another patient. Please remember, if you can’t attend your appointment, let us know as soon as possible. 

 
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