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Noticeboard

Daily Bulletin

Morning everyone. The cases in Northumberland continues to rise and stands at 96.

Easter Holidays
All GP practices have been asked by the Government to operate as normal during the Easter holidays so we will be open on Good Friday and Easter Monday for normal services. The Glendale Pharmacy is not open on those days but is open on Easter Saturday for medication collection. However, if you order medication on the Friday or Monday, please don't expect it to be ready early morning on the Saturday or Tuesday as the pharmacist won't receive it until they open at 9am that morning.

Lets hope people don't take the nice weather we are supposed to be getting as an opportunity to come up to the country like they did a few weeks ago. Hopefully the message has been taken on board by now.

Temperature checking
If you are asked to attend the surgery at any point a clinician will now be checking your temperature before you can enter the building. This will be carried out with a thermometer similar to a hand-held supermarket scanner so don't be alarmed if you see this in their hand when they open the door.

If you do have a temperature you may be taken to our isolation room which has been stripped of all but the desk and chairs. Again, please do not be alarmed at this but, if there is any suspicion of infection then we have to have a room that can be deep cleaned.

Patients asked to attend for an appointment
If the doctor or nurse asks you to attend then, unless you have a condition which means that you must be accompanied, then please don't bring anyone with you as we don't want to offend anyone by saying they can't come in.

As always, stay safe folks and thanks for your understanding during these difficult times for us all.

Previous posts

Collaborative Working arrangements across North Northumberland General Practice

We have been working hard with our primary care network to ensure that whatever challenges we may face in the coming months we can continue to provide you, our patients, continued access to essential healthcare from your local practice.

Although testing for healthcare workers is now available and will reduce the number of staff who are isolating when a household member has symptoms, there remains the risk of healthcare workers being too unwell to attend work if they contract the virus. We are concerned there is a risk that this may mean some practices are left without GPs available to care for their patients for short periods of time.

Therefore in order to ensure that our patients always have access to a General Practitioner we have taken the temporary step of activating access for every GP across the North of Northumberland in each of our practices. Although we have made this access available immediately this will only be used when a GP is working to support a practice and only to access the records of those patients who need their input. This may include but is not limited to consultations (telephone or face to face), issuing medications and reviewing test results.

If you have any concerns or wish to discuss this further please speak to our practice manager

AT RISK PATIENTS

Due to the high demand from patients for letters for employers and advice, we have decided to write to each patient with long-term conditions who are considered to be high risk.

These are not the patients that the Government have already written to as being at very high risk.

If you think you are in a high risk group and don't receive a letter by the beginning of next week, please give us a call.

We are under huge pressures at the moment so please be patient and don't call us requesting a sick note or isolation note due to coronavirus as this will act as evidence for your employer.

The groups are:
* Patients with diabetes with an HbA1c greater than 75, recent diabetic ketoacidosis or poor medication aherence.
* Patients with chronic obstructive pulmonary disease who have required hospitalisation in the last 12 months or who have required 2 or more courses of steroids or antibiotics.
* Patients with asthma with a history of hospitalisation in the last 12 months or ever been admitted to intensive care.
* Patients with significant heart failure which has required hospitalisation for the heart failure within the last 12 months.
* Patients with multiple longterm conditions
* Patients taking continuous oral corticosteroids or 20mg of prednisolone or more for over 4 weeks.
* Patients taking some immunosuppressive or immunomodulating medication who have not been contacted by the Government such as cyclophosphamide, leflunomide, methotrexate.
* Other patients the GP considers would be at high risk.

Thanks.

ENRICHED SUMMARY CARE RECORD

Most patients have a summary care record which shares important information between healthcare professionals such as medication, allergies and adverse reactions which is extremely useful if you are seen by another doctor other than  your own GP including hospital admissions.   There is now the enriched SCR which also includes important medical history and procedures, immunisations and anticipatory care information such as your wishes for emergency care or end of life plans.   This ESCR will be especially helpful when treating patients with urgent medical needs such as hospitals or by out of hours doctors.  It also saves  you having to try to remember what conditions you have plus any allergies and medications you take, especially important for elderly patients who may not remember as well as they used to.     

If you would like to have an ESCR, please let  us know and we will tick the box in your records. You may also be asked this question by our doctors or reception team in the future.   

calendarAppointments

AM

PM

Late Night Tues or Weds

Monday

Dr Bromly

Dr Child

Dr Child

Tuesday

Dr Miller

Dr Long

Dr Miller

Dr Long

Dr Miller

Wednesday

Dr Bromly

Dr Bromly

Dr Bromly

Thursday

Dr Bromly
 

Dr Miller or
Dr Bromly

Dr Long

Dr Child

Friday

Dr Miller

Dr Long

Dr Miller

 

 

Call reception on 01668 281740 to make an appointment or go online via the link at the top of this page.  You will be asked to give a very brief description of your problem (ie back pain, headaches, man problem, woman problem, mental health)  so the doctor has an idea why you are coming so he/she can look back in your records to see if you have been in with that problem before and also so that the receptionist can assess the urgency and give you the most appropriate appointment time and doctor.  She is not being nosy, she is trying to help both you and the doctors.  If you book online, we ask that you add what the problem is to the appointment please. 

Not all problems need a face to face consultation with the GP and you may only need a telephone call (see Telephone Appointments below).

All urgent cases are seen on the day.  If your condition is non-urgent, you can expect to see a GP within 2 working days or whenever suits you best.  

If you have more than one problem, please ask for a double appointment.

Extended Hours

We hold a late evening surgery on Tuesdays or Wednesdays for our own patients between 6.30pm and 7.30pm.  This surgery is for those who are unable to attend appointments during normal surgery hours because of work or other commitments. Patients are seen by appointment only and we cannot carry out non-NHS work during this time, ie medicals.  Should there be no patients booked into the clinic, we will close at 6pm as usual. 

8am - 8pm Extended Hours

Glendale Surgery, Belford Surgery and Well Close Square Medical group have agreed to see patients of those practices and also patients of Union Brae Surgery and Cheviot Medical Group between 6.30pm and 8pm on the following evenings:

Monday        Well Close Medical Group

Tuesday       Belford Surgery

Wednesday   Well Close Medical Group

Thursday      Glendale Surgery

Friday          (Alnwick Medical Group currently cover)

Saturday      8.30am - 1pm    Well Close Medical Group

Sunday        There are three pre-bookable appointments available at Alnwick and   Berwick Infirmaries on Sunday and public holiday mornings.  Appointments are made by the practice before 5pm on Fridays. 

These clinics are for people who need to see a GP and cannot wait until their own practice re-opens or who are unable to go to their own surgery during normal opening hours because they work away or need transport to bring them and this can only be arranged after normal hours.  We will ask you for a brief description of why you need to be seen as some things cannot be done during these clinics. 

Appointments for Young People

We realise it can be very difficult for young people with problems to speak to the doctor or a nurse, especially in a small village.     We are here to help you with any problems you might have including contraception, teenage pregnancy, relationship problems, bullying or abuse.   We are looking at ways in which we can improve the service with our Patient Group and would welcome any young people to help us with this.

If you are under 16 and presumed to be competent to give consent for your own medical care, you will be offered an appointment, unaccompanied, if you so wish.  We will always encourage you to attend with a responsible adult but this will only be a requirement if, after discussion with you, your safety is thought to be at risk.

Treatment will be kept completely confidential by everyone in the   practice unless the doctor has reasonable grounds to suspect that you are suffering, or likely to suffer, significant harm.

In emergency situations when a   parent/guardian or other relative is unable to be contacted and a young person does not have the capacity to consent for him or herself, we will provide immediate necessary treatment on the   basis that it is in the patient’s best interests.

See ‘Clinics & Services’ for appointments with the practice nurse, district nurses and other members of the team

Telephone Appointments

At times, you may feel that you want to speak to the doctor  but don’t need to come to the surgery.    We therefore have ‘telephone appointments’ available each day where the doctor will ring you back.   This could save both you and the doctor time, and is part of our service to make access to the practice easier.   By dealing with queries and certain problems over the telephone, more of the doctor’s time is free to see patients who need a face to face review and examination. 

The doctor will normally call you back between morning and evening surgeries.

Examples of when you might consider a telephone appointment:-

  • You or your child have a problem which you feel could be solved by telephone advice.
  • The doctor has asked you to return for review, but your condition is now a lot better.  A telephone consultation could save you a trip to the surgery.
  • You have a chronic condition, which sometimes needs a particular medication.
  • You need an extension to your sick note.
  • You want to discuss your medication or blood results.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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