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Covid Government update for patients in the shielding group.


Morning everyone.  It's been a while since we had any news to give you.  I posted the full Government guidelines last night when it came through but thought I would post this summary of what the changes mean for those of you who have been self isolating for what must seem like an eternity now.


" The update from Government comes into effect from 1st June. In summary the changes are:


o The advice for people identified as clinically extremely vulnerable is that they should continue to shield until at least the 30 June but from 1 June, they can spend a short period of time outdoors each day with members of their household, still maintaining 2m distance from others.


o If the shielded person lives alone, the Government is advising they can meet one other person from a different household, maintaining strict social distancing. The advice is that this be the same person each time.


o Important aspects of Government’s policy and guidance remain the same. Apart from going outside once per day, a shielded person should continue to avoid all non-essential face to face contact. This means they should still not go shopping or to pharmacies.


o The support for shielded people remains in place and unchanged.


The Government has also confirmed that it will be reviewing shielding guidance alongside wider changes to social distancing, including plans to write to those on the shielding patients list with information about next steps on shielding after the next review on 15 June. "



We aren't out of the woods by a long way yet and still need to be extremely careful about hand washing and keeping 2m distance from others. 


If you are asked to come into the surgery you will be requested to wear a mask or, if you don't have one,  wear something that you can cover your nose and mouth with, ie a snood or a scarf.  This is not compulsory but it will help to keep you and the doctor/nurse safe while you are in the building.


Thanks and enjoy your day.

13.05.2020  Patient information


Morning everyone. It looks as though we are going to have some showery and cold days until Friday.

There's no shelter outside the building and we can't erect one because of the length it would need to be for social distancing. Can we therefore suggest that, if you are arriving by car and have a mobile phone that you call reception 01668 281740 and tell them that you're here for your appointment and then they'll ring you back when the doctor or nurse is ready to see you so you can come straight in rather than stand in the cold and wet. This system can also be used at any time for the elderly or infirm, mum's with babies and young children or anyone who would prefer to wait in the car to aid social distancing.

For others, I'm afraid at the moment there's no alternative apart from wearing a warm coat and bringing an umbrella - sorry.

11.05.2020  Patient Information


Following the briefing by the Prime Minister yesterday nothing changes at Glendale from an operational point of view and we will continue to operate a total triage system. 


If you require medical or administrative advice from the surgery please complete an E-Consult form, the link being on the home page of the website.

Where medical advice is needed, a clinician will call you back in the first instance and has the option of telephone and video consultations or if a face to face appointment is needed will arrange this with you.


The surgery doors remain locked but we are here for our patients so please contact us if you need to, don't put things off.


Thank you for your support in these very challenging times and our best wishes to you all. 


This bulletin is aimed at people  in the 'VERY HIGH RISK' groups (clinically extremely vulnerable) and the 'HIGH RISK'(clinically vulnerable) groups.   These were previously classed as High Risk and Moderate Risk but the Government has re-named these groups which has caused some confusion. 


From information received this morning, the Government is now advising people in this group to shield until at least the 30th June.  Further information about shielding will be published in due course by the Government and individuals who are currently shielding will be notified.


For people in this group who have registered on the Government website for support and have not received it, the Government is working on this to resolve the issue but you should re-register ensuring you have entered your NHS number and your name and address as used in your NHS records.   


As a reminder, the people in the Very High Risk group are those who:

*  have had an organ transplant

*  are having chemotherapy or antibody treatment for cancer,

        including immunotherapy

*  are having an intense course of radiotherapy for lung cancer

*  are having targeted cancer treatments than can affect the

         immune system

*  have blood or bone marrow cancer (such as leukaemia,

         lymphoma or myeloma)

*  have had a bone marrow or stem cell transplant in the past

          6 months or are still taking immunosuppressant


*  have been told by a doctor that they have a severe lung

          condition (such as cystic fibrosis, severe asthma or

          severe COPD)

*  have a condition that means they have a very high risk of

          getting infections (such as SCID or sickle cell)

*  are taking medicine that makes them much more likely to

          get infections (such as high doses of steroids)

*  were born with a serious heart condition and are pregnant



HIGH RISK (previously moderate risk) GROUPS


The change in names has caused confusion among those who follow the Government updates and who are asking if they should also be shielding now.  The answer is NO but they do need to be aware that they are in this group and carry out strict Social Distancing rules.  We have been asked to code all these patients so that they can be easily identified when lock-down restrictions are lifted as they may be given different guidance to those who are at low risk.   We have not been given any information about what the differences for this group may be. 


This Group includes people who:

*  are aged 70 or older

*  are pregnant

*  have heart disease (such as heart failure)

*  have a lung condition that's not severe (such as asthma,
         COPD, emphysema or bronchitis)

*  have diabetes

*  have chronic kidney disease

*  have liver disease (such as hepatitis)

*  have a condition affecting the brain or nerves (such as

         Parkinson's disease, motor neurone disease, multiple

         sclerosis or cerebral palsy)

*  have a condition that means they have a high risk of getting


*  are taking medicine that can affect the immune system 
         (such as a low dose of steroids)   

*  are very obese (with a BMI of 40 or above)  






Late Night Tues or Weds


Dr Bromly

Dr Child

Dr Child


Dr Miller

Dr Long

Dr Miller

Dr Long

Dr Miller


Dr Bromly

Dr Bromly

Dr Bromly


Dr Bromly

Dr Miller or
Dr Bromly

Dr Long

Dr Child


Dr Miller

Dr Long

Dr Miller



Call reception on 01668 281740 to make an appointment or go online via the link at the top of this page.  You will be asked to give a very brief description of your problem (ie back pain, headaches, man problem, woman problem, mental health)  so the doctor has an idea why you are coming so he/she can look back in your records to see if you have been in with that problem before and also so that the receptionist can assess the urgency and give you the most appropriate appointment time and doctor.  She is not being nosy, she is trying to help both you and the doctors.  If you book online, we ask that you add what the problem is to the appointment please. 

Not all problems need a face to face consultation with the GP and you may only need a telephone call (see Telephone Appointments below).

All urgent cases are seen on the day.  If your condition is non-urgent, you can expect to see a GP within 2 working days or whenever suits you best.  

If you have more than one problem, please ask for a double appointment.

Extended Hours

We hold a late evening surgery on Tuesdays or Wednesdays for our own patients between 6.30pm and 7.30pm.  This surgery is for those who are unable to attend appointments during normal surgery hours because of work or other commitments. Patients are seen by appointment only and we cannot carry out non-NHS work during this time, ie medicals.  Should there be no patients booked into the clinic, we will close at 6pm as usual. 

8am - 8pm Extended Hours

Glendale Surgery, Belford Surgery and Well Close Square Medical group have agreed to see patients of those practices and also patients of Union Brae Surgery and Cheviot Medical Group between 6.30pm and 8pm on the following evenings:

Monday        Well Close Medical Group

Tuesday       Belford Surgery

Wednesday   Well Close Medical Group

Thursday      Glendale Surgery

Friday          (Alnwick Medical Group currently cover)

Saturday      8.30am - 1pm    Well Close Medical Group

Sunday        There are three pre-bookable appointments available at Alnwick and   Berwick Infirmaries on Sunday and public holiday mornings.  Appointments are made by the practice before 5pm on Fridays. 

These clinics are for people who need to see a GP and cannot wait until their own practice re-opens or who are unable to go to their own surgery during normal opening hours because they work away or need transport to bring them and this can only be arranged after normal hours.  We will ask you for a brief description of why you need to be seen as some things cannot be done during these clinics. 

Appointments for Young People

We realise it can be very difficult for young people with problems to speak to the doctor or a nurse, especially in a small village.     We are here to help you with any problems you might have including contraception, teenage pregnancy, relationship problems, bullying or abuse.   We are looking at ways in which we can improve the service with our Patient Group and would welcome any young people to help us with this.

If you are under 16 and presumed to be competent to give consent for your own medical care, you will be offered an appointment, unaccompanied, if you so wish.  We will always encourage you to attend with a responsible adult but this will only be a requirement if, after discussion with you, your safety is thought to be at risk.

Treatment will be kept completely confidential by everyone in the   practice unless the doctor has reasonable grounds to suspect that you are suffering, or likely to suffer, significant harm.

In emergency situations when a   parent/guardian or other relative is unable to be contacted and a young person does not have the capacity to consent for him or herself, we will provide immediate necessary treatment on the   basis that it is in the patient’s best interests.

See ‘Clinics & Services’ for appointments with the practice nurse, district nurses and other members of the team

Telephone Appointments

At times, you may feel that you want to speak to the doctor  but don’t need to come to the surgery.    We therefore have ‘telephone appointments’ available each day where the doctor will ring you back.   This could save both you and the doctor time, and is part of our service to make access to the practice easier.   By dealing with queries and certain problems over the telephone, more of the doctor’s time is free to see patients who need a face to face review and examination. 

The doctor will normally call you back between morning and evening surgeries.

Examples of when you might consider a telephone appointment:-

  • You or your child have a problem which you feel could be solved by telephone advice.
  • The doctor has asked you to return for review, but your condition is now a lot better.  A telephone consultation could save you a trip to the surgery.
  • You have a chronic condition, which sometimes needs a particular medication.
  • You need an extension to your sick note.
  • You want to discuss your medication or blood results.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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