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Noticeboard



02.06.2020



Covid Government update for patients in the shielding group.



 



Morning everyone.  It's been a while since we had any news to give you.  I posted the full Government guidelines last night when it came through but thought I would post this summary of what the changes mean for those of you who have been self isolating for what must seem like an eternity now.



 



" The update from Government comes into effect from 1st June. In summary the changes are:



 



o The advice for people identified as clinically extremely vulnerable is that they should continue to shield until at least the 30 June but from 1 June, they can spend a short period of time outdoors each day with members of their household, still maintaining 2m distance from others.



 



o If the shielded person lives alone, the Government is advising they can meet one other person from a different household, maintaining strict social distancing. The advice is that this be the same person each time.



 



o Important aspects of Government’s policy and guidance remain the same. Apart from going outside once per day, a shielded person should continue to avoid all non-essential face to face contact. This means they should still not go shopping or to pharmacies.



 



o The support for shielded people remains in place and unchanged.



 



The Government has also confirmed that it will be reviewing shielding guidance alongside wider changes to social distancing, including plans to write to those on the shielding patients list with information about next steps on shielding after the next review on 15 June. "



________________________________________________



 



We aren't out of the woods by a long way yet and still need to be extremely careful about hand washing and keeping 2m distance from others. 



 



If you are asked to come into the surgery you will be requested to wear a mask or, if you don't have one,  wear something that you can cover your nose and mouth with, ie a snood or a scarf.  This is not compulsory but it will help to keep you and the doctor/nurse safe while you are in the building.



 



Thanks and enjoy your day.



13.05.2020  Patient information


FACE TO FACE APPOINTMENTS WITH THE NURSE OR DOCTOR


Morning everyone. It looks as though we are going to have some showery and cold days until Friday.


There's no shelter outside the building and we can't erect one because of the length it would need to be for social distancing. Can we therefore suggest that, if you are arriving by car and have a mobile phone that you call reception 01668 281740 and tell them that you're here for your appointment and then they'll ring you back when the doctor or nurse is ready to see you so you can come straight in rather than stand in the cold and wet. This system can also be used at any time for the elderly or infirm, mum's with babies and young children or anyone who would prefer to wait in the car to aid social distancing.



For others, I'm afraid at the moment there's no alternative apart from wearing a warm coat and bringing an umbrella - sorry.





11.05.2020  Patient Information



 



Following the briefing by the Prime Minister yesterday nothing changes at Glendale from an operational point of view and we will continue to operate a total triage system. 



 



If you require medical or administrative advice from the surgery please complete an E-Consult form, the link being on the home page of the website.
 



Where medical advice is needed, a clinician will call you back in the first instance and has the option of telephone and video consultations or if a face to face appointment is needed will arrange this with you.



 



The surgery doors remain locked but we are here for our patients so please contact us if you need to, don't put things off.



 



Thank you for your support in these very challenging times and our best wishes to you all. 





BULLETIN


This bulletin is aimed at people  in the 'VERY HIGH RISK' groups (clinically extremely vulnerable) and the 'HIGH RISK'(clinically vulnerable) groups.   These were previously classed as High Risk and Moderate Risk but the Government has re-named these groups which has caused some confusion. 






VERY HIGH RISK GROUP



From information received this morning, the Government is now advising people in this group to shield until at least the 30th June.  Further information about shielding will be published in due course by the Government and individuals who are currently shielding will be notified.



 



For people in this group who have registered on the Government website for support and have not received it, the Government is working on this to resolve the issue but you should re-register ensuring you have entered your NHS number and your name and address as used in your NHS records.   



 



As a reminder, the people in the Very High Risk group are those who:



*  have had an organ transplant



*  are having chemotherapy or antibody treatment for cancer,



        including immunotherapy



*  are having an intense course of radiotherapy for lung cancer



*  are having targeted cancer treatments than can affect the



         immune system



*  have blood or bone marrow cancer (such as leukaemia,



         lymphoma or myeloma)



*  have had a bone marrow or stem cell transplant in the past



          6 months or are still taking immunosuppressant



          medicine



*  have been told by a doctor that they have a severe lung



          condition (such as cystic fibrosis, severe asthma or



          severe COPD)



*  have a condition that means they have a very high risk of



          getting infections (such as SCID or sickle cell)



*  are taking medicine that makes them much more likely to



          get infections (such as high doses of steroids)



*  were born with a serious heart condition and are pregnant



 



 



HIGH RISK (previously moderate risk) GROUPS



 



The change in names has caused confusion among those who follow the Government updates and who are asking if they should also be shielding now.  The answer is NO but they do need to be aware that they are in this group and carry out strict Social Distancing rules.  We have been asked to code all these patients so that they can be easily identified when lock-down restrictions are lifted as they may be given different guidance to those who are at low risk.   We have not been given any information about what the differences for this group may be. 



 



This Group includes people who:



*  are aged 70 or older



*  are pregnant



*  have heart disease (such as heart failure)



*  have a lung condition that's not severe (such as asthma,
         COPD, emphysema or bronchitis)



*  have diabetes



*  have chronic kidney disease



*  have liver disease (such as hepatitis)



*  have a condition affecting the brain or nerves (such as



         Parkinson's disease, motor neurone disease, multiple



         sclerosis or cerebral palsy)



*  have a condition that means they have a high risk of getting



         infections



*  are taking medicine that can affect the immune system 
         (such as a low dose of steroids)   



*  are very obese (with a BMI of 40 or above)  



 


 



Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. if you are referred to other members of the primary health care team for treatment, ie district nurses, podiatrist, physiotherapist or for hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases. Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the General Data Protection Regulations 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. 

Patients over 16 years of age can also have online access to their medical records including making appointments, ordering repeat medication and seeing parts of their medical records.  If you would like to apply for online access, please complete the application form and bring it to the surgery with two forms of identification, a driving licence/passport and a utility bill (ie council tax statement) or bank statement which confirms your address.  Application for online access

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available here or from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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