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Read our Autumn 2018 Newsletter which can be found by clicking on Latest News under Quick Links on the right hand side of this page and clicking on Read our Newsletter.    We hope you enjoy it and please let us have any comments.

Practice Management

Mrs Chris James (f)

CJChris has been with Glendale Surgery since its inception on the 1st August 1979, first as secretary then, following attaining a Diploma in Practice Management, as practice manager from 1983.

She is in charge of all employed staff, manages the administrative and finance side of the practice and helps with clinical audits.   If you have any queries about the practice, ideas on how to improve services or if you have any complaints or comments about any aspect of the services we offer, she is the person to speak to.

Chris covers the secretarial work  for Susan during holidays and she also works in reception and the dispensary when required.

Chris is available each day between 8.30am and 4pm.

Reception

Our receptionists are usually the first point of contact and are here to help you.  Most of the team  have been with the practice for a number of years so are very experienced and have a lot of information to hand.  They will be able to help with your enquiry and guide you to the service you require.

Everthing that is discussed with the receptionists or any other member of the team is treated in strict confidence.  Nonetheless, it is your right to request to talk only to the doctor.

You have the right to be treated courteously and our receptionists also have the right to be treated courteously by you.

We are aware that the reception area is very open and we ask that you respect the privacy of other patients by standing behind the barrier in front of reception until it is your turn.  We can also offer a degree of privacy in a separate room from reception if your enquiry is sensitive.  There are cards on the reception desk that you can simply show to the receptionist.

Receptionists/Dispensers (see Dispensers)

Meg Chapman

Lauren Scott

Hazel Cowens

Secretaries

Mrs Susan Purvis (f)

Susan  is the practice secretary and has been with us since December 2000.

Susan handles all the office administration tasks and correspondence including hospital referral letters, call-up to the various clinics we run and helps with QOF targets (Quality and Outcomes Framework). 

Susan also carries out reception and dispensary duties in the afternoons and during evening surgeries so she juggles many hats, all with expertise.

Susan passed her NVQ in Dispensing in October 2012 which enables her to enhance her role in the dispensary.

Susan is available daily from 12.00pm until 6pm apart from Weds and Thurs when she is available until 4pm.

 
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