MB BCh(Wales1990 MPhil,DCH,MRCGP

Dr Miller joined the practice as a partner in April 2014. Dr Miller has worked in North Northumberland for many years, previously having been a partner in neighbouring Belford Surgery.  Please see surgery times for when Dr Miller will be available.  

Dr Bromly became a partner in the practice on the 10th August 2015 having previously been a partner at Well Close Square in Berwick for many years. Dr Bromly consults on Mondays, Wednesdays and Thursdays and also offers fitting of contraceptive devices including coils and implants.

Maureen joined the practice in August 2016.  Maureen is a Wooler girl born and bred.  She previously worked at Belford Surgery and is a  very experienced nurse. Maureen’s clinics are on Tuesday between 10.30am and 6pm and Wednesday between 8.30am & 6pm.  Please see ‘clinics’ for the further information re her work and appointment timings.

Rosie is our healthcare assistant and works on Mondays, Tuesdays and Fridays between 8.30am and 11.30am and you can be seen by appointment only.

Rosie carries out the following procedures:

• Blood tests
• Blood pressure checks
• Health checks (well man/well woman)
• B12 injections
• Flu and pneumonia injections
• Ear syringing
• Diabetic pre-clinic tests
• Spirometry (breathing test for people with chronic pulmonary disease)

Chris has been with Glendale Surgery since its inception on the 1st August 1979, first as secretary then, following attaining a Diploma in Practice Management, as practice manager from 1983.

She is in charge of all employed staff, manages the administrative and finance side of the practice and helps with clinical audits.   If you have any queries about the practice, ideas on how to improve services or if you have any complaints or comments about any aspect of the services we offer, she is the person to speak to.

Chris covers the secretarial work  for Susan during holidays and she also works in reception and the dispensary when required.

Chris is available each day between 8.30am and 4pm.

Our receptionists are usually the first point of contact and are here to help you.  Most of the team  have been with the practice for a number of years so are very experienced and have a lot of information to hand.  They will be able to help with your enquiry and guide you to the service you require.

Everthing that is discussed with the receptionists or any other member of the team is treated in strict confidence.  Nonetheless, it is your right to request to talk only to the doctor.

You have the right to be treated courteously and our receptionists also have the right to be treated courteously by you.

We are aware that the reception area is very open and we ask that you respect the privacy of other patients by standing behind the barrier in front of reception until it is your turn.  We can also offer a degree of privacy in a separate room from reception if your enquiry is sensitive.  There are cards on the reception desk that you can simply show to the receptionist.

Receptionists/Dispensers (see Dispensers)

Meg Chapman

Lauren Scott

Hazel Cowens

Susan  is the practice secretary and has been with us since December 2000.

Susan handles all the office administration tasks and correspondence including hospital referral letters, call-up to the various clinics we run and helps with QOF targets (Quality and Outcomes Framework). 

Susan also carries out reception and dispensary duties in the afternoons and during evening surgeries so she juggles many hats, all with expertise.

Susan passed her NVQ in Dispensing in October 2012 which enables her to enhance her role in the dispensary.

Susan is available daily from 12.00pm until 6pm apart from Weds and Thurs when she is available until 4pm.

Sue is our local midwife and is based at Berwick Maternity Unit.  Sue holds a clinic in the surgery each Tuesday from 9am to 4pm and can be contacted at Berwick at other times.  

We don't hold Sue's clinic list so if you need to cancel or change an appointment, please call her at Berwick Maternity Unit in good time prior to the appointment so it can be given to someone else.

The Wooler/Belford district nursing team, led by Community Matron Elaine Redmond, provide skilled nursing care and advice to housebound patients, carers, residential homes and GP surgeries.  They offer expert and specialist nursing care for the acutely ill, palliative (end of life) care, chronic disease monitoring and care, leg ulcer and wound management, continence management and advice,  and referral to other services.

District nursing visits normally take place between 8am and 7pm and the timing of your visit will depend on the need.  The nurses will arrange home visits outside these times with the out of hours team.

Your needs will be assessed and reviewed throughout the course of your treatment and you may be asked to attend the surgery treatment room to complete your treatment unless you are permanently housebound.

The District Nursing Team

• Elaine Redmond – Community Matron
• Cath Birdsall – District Nursing Sister
• Pauline Wood – Community Staff Nurse
• Madeline Norris – Community Staff Nurse
• Susan Tait – Healthcare Assistant

From time to time you may also be visited by the district nurses based at Belford who are part of the Wooler/Belford team.

The District Nursing Team can be contacted on 01668 280040/41 or, outside normal working hours, 0300 1231931.

Paramedic Team

The paramedics are based in the health centre and are on call 24 hours a day, 7 days a week.

They work closely with the practice and are an integral part of the primary health care team and help us out when we need them in an emergency.

There is some perception that people can come to the surgery and ask to see the paramedic but this isn’t the case.  The only way to get paramedic services is to dial 999 in an emergency. They are only based in the building and do not normally do routine work.

If you have any queries regarding the paramedic service, please contact North East Ambulance Service Headquarters or ask to speak to the paramedic on duty.

The Paramedic Team

Stephen De-Brikassan

Stephen Fletcher

Rebecca Owen

Dave Herbert

Mark Napier

Health Visitors

Health Visitor – Heather Bruce

Nursery Nurse – Melanie Hodgkinson

The health visiting team look after the health and welfare of children under 5 years old.

Podiatry

Special Podiatrist – Sam Moses

Podiatrist – Lena Gray

Podiatry Assistant – Karen Swinburne

Clinics are run by Sam Mondays and Thursdays and by Lena every second Tuesday.  Karen is currently in training.  They provide a home visiting service for the housebound.

The podiatry service is primarily concerned with the assessment, diagnosis and treatment of disease and conditions affecting the feet and lower limbs, including nail surgery, pain relief for those with ‘at risk’ feet, e.g. diabetes, rheumatoid arthritis, deformity.

Physiotherapy

Physiotherapist – Yvonne Shell

Physiotherapists have expertise in sub-specialist areas such as musculo-skeletal disorders (upper limbs, lower limbs, spinal and hands) and orthopaedics. 

Physiotherapy is available in the Centre on Monday and Wednesday.  Patients can be referred in for treatment via GPs and Hospital Consultants.

As well as normal physiotherapy treatment, options can also include laser therapy (bought by the Wooler Doctors’ Fund), electrotherapy and acupuncture.

Counselling

Counsellor – Shelagh Brown

Counselling provides a one-to-one service in the practice with Shelagh who is a trained counsellor.  Patients can talk about their problems to her in a relaxed and confidential environment.

Lauren is our Medicines Manager/Dispenser and Receptionist.  She gained an NVQ in Dispensing in 2010.

As part of her Medicines Manager role, she works closely with  Medicines Managers  in the other 10 north Northumberland practices, with the pharmaceutical adviser and the partners to ensure high standards of prescribing and safety of medicines within the practice.   She checks any changes in medicines of patients who have been in hospital and also periodically chats with patients to make sure they understand how and why they are taking their medication.

Lauren is available Monday, Tuesday, Wednesday and Friday mornings between 9am and 1pm,  Monday afternoon between 2 and 4pm, Wednesday afternoon between 4 and 6pm and Thursday afternoons between 2pm and 7.00pm.

Receptionist/Dispenser 

Meg joined the practice as a receptionist/dispenser in 2013. Meg is the main dispenser and works closely with the medicines manager so is able to deal with most dispensing queries.  Meg also covers reception and is therefore the person to speak to regarding general enquiries. Meg is available Tuesday to Friday between 8.30am and 1pm.

Receptionist/Dispenser

Hazel re-joined the practice team at the beginning of January 2013 as a receptionist having previously worked for the practice between 1998 and 2004.

Hazel deals with appointments and visits,  prescriptions, dispensing and any general enquiries you may have and is available Monday and Thursday between 8.30am and 1pm.