The practice team has a responsibility to each patient to provide the best care possible in a professional and courteous manner. Each patient has a responsibility to the practice to:
- Arrive for appointments on time
- Cancel appointments in good time when unable to attend.
- Treat members of the practice team with courtesy and respect.
The practice will not, under any circumstances, tolerate any acts of abuse or violence towards any member of the practice team or derogatory comments made on social media. Any such acts may result in removal of the patient from the practice list and, where necessary, prosecution.
The telephones are especially busy between 8.30am and 9.00am with patients making appointments. We ask that patients wanting to order repeat medication, get test results or with general enquiries, do so after 9am where possible please. Of course, appointments can be made and medication ordered online at your convenience, see Home Page.
These present a problem to the practice as the wasted appointments could have been used by another patient. Please remember, if you can’t attend your appointment, let us know as soon as possible.