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A new JMAPS (joint musculoskeletal and pain clinic) service started across Northumberland on the 1st July.  As part of this, the CCG decided that the physio service in Wooler would be withdrawn but, due to pressure from the practices and patient groups, they have agreed that the service will continue for one day a week from August.

We have been further informed today (9th July) that any patients wishing to be referred to orthopaedic services for treatment have to have contact with the JMAPS service first and we are therefore unable to refer directly to orthopaedics. 

This is something, again, which we were not informed about by the CCG and are awaiting further communication from them.

We will continue to fight to maintain physio services in Wooler as will our patient group.

Help Us

The practice team has a responsibility to each patient to provide the best care possible in a professional and  courteous manner.   Each patient has a responsibility to the practice to:

  • Arrive for appointments on time
  • Cancel appointments in good time when unable to attend.
  • Treat members of the practice team with  courtesy and respect.

The practice will not, under any circumstances, tolerate any acts of abuse or violence towards any member of the practice team or derogatory comments made on social media.  Any such acts may result  in  removal of the patient from the practice list and, where necessary,  prosecution.

The telephones are especially busy between 8.30am and 9.00am with patients making appointments.  We ask that patients wanting to order repeat medication, get test results or with general enquiries, do so after 9am where possible please.  Of course, appointments can be made and medication  ordered online at your convenience,  see Home Page. 

Missed appointments
These present a problem to the practice as the wasted appointments could have been used by another patient. Please remember, if you can’t attend your appointment, let us know as soon as possible. 

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