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WITHDRAWAL OF PHYSIOTHERAPY SERVICES FROM WOOLER

A new JMAPS (joint musculoskeletal and pain clinic) service started across Northumberland on the 1st July.  As part of this, the CCG decided that the physio service in Wooler would be withdrawn but, due to pressure from the practices and patient groups, they have agreed that the service will continue for one day a week from August.

We have been further informed today (9th July) that any patients wishing to be referred to orthopaedic services for treatment have to have contact with the JMAPS service first and we are therefore unable to refer directly to orthopaedics. 

This is something, again, which we were not informed about by the CCG and are awaiting further communication from them.

We will continue to fight to maintain physio services in Wooler as will our patient group.

Care Quality Commission

cqcThe Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.

The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.

We had our first inspection in November 2014 and we are very pleased that our service has been rated as ‘Good’.  The full report is attached for reference.  CQC Visit Report 2014

The overall rating is attached: CQC Report

Our next inspection annual telephone review is on 15th April 2019 with a full inspection every 5 years.

All GP or a primary medical services are published on their  website (www.cqc.org.uk) and shows:

  • the latest report on whether national standards are being met
  • how to help by sharing your experience or reporting a concern

The website contains materials to show patients the standards which should be expected from their GP practice and how to contact CQC with views and experiences of care (good and bad). 

We urge you to express your views of our service on the website.

You can access the report below.



 
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