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Noticeboard

WITHDRAWAL OF PHYSIOTHERAPY SERVICES FROM WOOLER

A new JMAPS (joint musculoskeletal and pain clinic) service started across Northumberland on the 1st July.  As part of this, the CCG decided that the physio service in Wooler would be withdrawn but, due to pressure from the practices and patient groups, they have agreed that the service will continue for one day a week from August.

We have been further informed today (9th July) that any patients wishing to be referred to orthopaedic services for treatment have to have contact with the JMAPS service first and we are therefore unable to refer directly to orthopaedics. 

This is something, again, which we were not informed about by the CCG and are awaiting further communication from them.

We will continue to fight to maintain physio services in Wooler as will our patient group.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. if you are referred to other members of the primary health care team for treatment, ie district nurses, podiatrist, physiotherapist or for hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases. Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the General Data Protection Regulations 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. 

Patients over 16 years of age can also have online access to their medical records including making appointments, ordering repeat medication and seeing parts of their medical records.  If you would like to apply for online access, please complete the application form and bring it to the surgery with two forms of identification, a driving licence/passport and a utility bill (ie council tax statement) or bank statement which confirms your address.  Application for online access

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available here or from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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